Shipping Policy
Postage and packing at cost.
Refund Policy
All clothing and luggage items sold on shop.exmoor4all.com are made to order specifically for each customer.
For this reason, we do not accept returns, offer refunds, or provide exchanges for change of mind — including where an incorrect size has been ordered.
Please check size charts, product descriptions and your order details carefully before completing your purchase.
Cancellation / Return / Exchange Policy
Cancellations
Once an order has been placed and production has started, it cannot be cancelled.
Because our garments are made specifically to your order, the 14-day cancellation (“cooling-off”) period under the Consumer Contracts Regulations does not apply.
If you notice an error immediately after placing your order, please contact us by email as soon as possible. We may be able to assist only if production has not yet begun, but this cannot be guaranteed.
Exchanges
We do not offer exchanges, including for size or fit.
Faulty or Incorrect Goods
All items are thoroughly checked before dispatch. However, if your order arrives faulty, damaged, or materially not as described, you are protected under the Consumer Rights Act 2015.
If this happens:
- Contact us by email as soon as possible after receiving your order
- Include your order number and clear photos of the issue
- We will assess the problem and, where a fault is confirmed, offer a repair, replacement or refund as required by law
Contact
Email: exmoor4all@gmail.com
This policy does not affect your statutory rights under UK consumer law.